Overview
- 17-year tech industry veteran across roles of increasing responsibility and leadership
- Product Management leader that builds relationships and trust, and delivers impact
- Skilled and experienced communicator in all formats and forums
- Adaptable and restless for new challenges and opportunities
Career History
Asurion, Inc. || February 2023 – November 2024
Sr. Product Manager – Customer Experience and Operations
Responsible for the strategy, customer experience, operations, and business outcomes of device insurance repair programs with over 100-million subscribers
- Set standards for data-driven decision making across emerging product categories enabling strategic direction instead of reactive intuition
- Conducted frequent A/B testing to model outcomes and validate hypothesis
- Led initiatives that increased successful repairs by over 20% (+15k repairs per month)
Smarsh, Inc. || February 2022 – February 2023
Sr. Product Manager - Enterprise AI SaaS
Managed the development and launch of a new AI SaaS application for enterprise customers using Continuous Integration/Continuous Delivery (CI/CD)
- Partnered with executive leadership, marketing, product, sales, customer support, finance, and other teams to develop and execute a comprehensive launch plan
- Developed value-based pricing structure to capture revenues earned through innovation
Qualcomm, Inc. || August 2007 – February 2022
Sr. Product Manager - Artificial Intelligence and Extended Reality (XR) global business
April 2019 – February 2022
Owned global coordination and growth in new and existing segments for products and services
- Led initiative to expand to enterprise markets, entering and accelerating a $20 billion dollar market
- Developed processes and best practices for evaluating, and prioritizing new business opportunities
Bridged the gap between Commercial and Government use cases for AI and XR Technologies
- Adapted the commercial technology roadmap to align with government customer needs
- Educated Department of Defense leadership about commercial artificial intelligence technologies
Product Marketing Manager - Product Experiences and Sales Enablement
June 2014 – April 2019
Led the Product Experiences team’s global initiatives to highlight, differentiate, and sell new technologies into existing and emerging market segments
- Directed vendors and contractors on marketing events and productions with multi-million-dollar budgets
- Equipped Sales and Business development leaders with presentations and demonstrations
Program Manager - Software Requirements, Quality, and Delivery
August 2007 – June 2014
Owned software program success, as measured through quality metrics and customer requirements
- Directly supported the Vice President of Engineering on strategic initiatives
- Managed delivery of software features from several technology teams across multiple programs
Education
- Masters of Business Administration - Information and Decision Systems
= San Diego State University || August 2007 – December 2008
- Bachelors of Science in Business Administration - Information and Decision Systems
= San Diego State University || August 2005 – May 2007